Privacy Policy

Last updated: January 1, 2026 • Effective Date: January 1, 2026

Grand Home Master ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grandhomemaster.com and use our home renovation services.

1. Information We Collect

1.1 Personal Information You Provide

• Contact details (name, email, phone number, address)
• Project information (property details, renovation preferences, budget)
• Financial information (when applying for financing through partner lenders)
• Communication records (emails, messages, call recordings with consent)

1.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Cookies and tracking technologies
• Location data (with permission)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our renovation services
• Process bookings, consultations, and payments
• Communicate about projects, updates, and customer support
• Send marketing communications (with opt-in consent)
• Analyze website usage to improve user experience
• Comply with legal obligations and resolve disputes
• Protect against fraud and ensure security

3. Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Contractors, designers, and subcontractors working on your project
• Financing Partners: Lenders when you apply for home improvement loans (with your consent)
• Analytics Providers: Google Analytics, Hotjar (anonymized data)
• Legal Requirements: When required by law, court order, or to protect rights
• Business Transfers: In connection with a merger, acquisition, or asset sale

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Project records are typically kept for 7 years to support warranty claims and legal requirements.

6. Your Rights (CCPA & GDPR)

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request data portability
• Restrict or object to certain processing
• Withdraw consent at any time

To exercise these rights, contact us at privacy@grandhomemaster.com.

7. Cookies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. Essential cookies are required for site functionality. Analytics and advertising cookies are optional and require consent.

8. Third-Party Links

Our website may contain links to third-party websites (financing partners, suppliers). We are not responsible for the privacy practices of these external sites. Please review their policies independently.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

10. International Transfers

Grand Home Master operates primarily within the USA. If we transfer data internationally, we ensure appropriate safeguards (Standard Contractual Clauses, Privacy Shield) are in place.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy-related inquiries, contact our Data Protection Officer:

• Email: privacy@grandhomemaster.com
• Phone: (423) 256-9459
• Mail: 454 Central Ave, Church Hill, Tennessee 37642, USA